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August 22, 2022

Upcoming Union Bay & Frist Credit Union Banking System Integration

As part of our merger with Union Bay Credit Union, on September 9th we will be integrating the Union Bay Credit Union banking system with the First Credit Union banking system. We have created an online Integration Resource Centre to find out what this will mean for you. Click here to visit the banking system integration centre.

Thank you for your patience & understanding. 



August 4, 2022

Notice to members: Mobile App Upgrade

Due to routine app development and improvements you may be forced to update/reinstall your First Credit Union banking app on your mobile device. If you require any assistance please contact your local branch. The app is available to download for iOS via the Apple App Store and for Android via the Google Play store.



July 11, 2022

Annual Member Statements

For those members that only receive an annual statement, you will be receiving your statement in the third quarter this year. This allows us to complete the banking system integration of First Credit Union and legacy Union Bay Credit Union, and pay profit share to all members. This will be reflected on your statement.

After reviewing the profit share program and considering member feedback, 2022 will be the final year for the profit share rebate. This final rebate will be paid to all members in the fall of 2022. While we typically pay member profit share in June, this will allow time for the integration. Please reach out to your branch with any questions you may have.


June 22, 2022

FREE e-transfers as of July 1st!

Sending and receiving money by e-transfer is fast, safe, and as of July 1st FREE for all members! This is a limited time offer for business accounts valid until April 30th 2023.


May 30, 2022

Upcoming Changes to Profit Share

In 2022, we will change how we share profits with members. Currently, profits are shared through various means, including community investment, scholarships, enhancements to member products and services, and profit share rebates. After reviewing the profit share program and considering member feedback, we believe that the money currently allocated to returning nominal rebates to qualifying members could have a more significant impact if applied to enhancing member benefits. With that in mind, 2022 will be the final year for the profit share rebate.

This final rebate will be paid to all members in the fall of 2022. While we typically pay member profit share in June, delaying payment will allow time for the integration of First Credit Union and legacy Union Bay Credit Union banking systems, which is necessary for all members to receive payment. Please reach out to your branch with any questions you may have, and we encourage you to watch for enhanced service benefits as early as July 1st.



May 18, 2022

Coming Soon - New Branch Hours!

As of July 4th, there will be new operating hours at some First Credit Union branches. Changes include increased access to branch services at our Vancouver Island locations with more branches open Monday to Friday. See below for all branch hours as of July 4th.

 

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Powell River

9:30 - 4:30

9:30 - 4:30

9:30 - 4:30

9:30 - 4:30

9:30 - 4:30

CLOSED

Courtenay

9:30 - 4:30

9:30 - 4:30

9:30 - 4:30

9:30 - 4:30

9:30 - 4:30

CLOSED

Cumberland

CLOSED

9:30 - 4:30

9:30 - 4:30

9:30 - 4:30

9:30 - 4:30

9:00 - 1:00

Union Bay

9:30 - 4:30

9:30 - 4:30

9:30 - 4:30

9:30 - 4:30

9:30 - 4:30

CLOSED

Bowser

CLOSED

9:30 - 4:30

9:30 - 4:30

9:30 - 4:30

9:30 - 4:30

9:00 - 1:00

Hornby

CLOSED

9:30 - 3:00

9:30 - 3:00

CLOSED

9:30 - 4:00

CLOSED

Texada

10:00 - 5:00

10:00 - 5:00

10:00 - 5:00

10:00 - 5:00

10:00 - 5:00

CLOSED

Bowen

10:00 - 5:00

10:00 - 5:00

10:00 - 5:00

10:00 - 5:00

10:00 - 5:00

CLOSED


How to bank with First Credit Union outside of branch hours:

You can access your accounts anywhere, anytime. Pay bills, deposit cheques, send or receive money (even internationally), and more. Contact us to register for online banking and know that our safe, digital banking system has you covered...wherever you are! 



May 13, 2022

Co-operators' office in Cumberland (currently located next to our Cumberland branch) moving to 8th Street

Effective May 30th, the Co-operators' office in Cumberland (currently located next to the First Credit Union Cumberland branch) will be moving to their 8th Street Courtenay office. We will miss having our insurance colleagues right next door, and wish them all the best in their new location. If you have any questions, please reach out to the Cooperators at (250) 334-3443 or courtenay_8th@cooperators.ca


April 5, 2022

Let's Talk Trash & Frist Credit Union awarded a $5,000 grant to develop educational signage at the qathet Regional District's Resource Recovery Centre

We are excited to announce that on Tuesday, April 5, Wyth Financial awarded a $5,000 grant to Let's Talk Trash and First Credit Union to develop educational signage at the qathet Regional District’s Resource Recovery Centre through Wyth's “Empowering Your Community” annual grant program. Read the press release here.



February 8, 2022

First Credit Union named one of BC's Top Employers

We are proud to announce that we have been named one of BC’s Top Employers for 2022!

This award recognizes exceptional employers/workplaces that lead in their industries and celebrates our ongoing efforts to foster a healthy, vibrant and engaged workforce.

While being honored as a Top Employer in BC recognizes our focus on overall employee wellbeing,  we believe it is our employees and their commitment to our members and the communities we serve that make First Credit Union an incredible place to work. Read the press release here.

To learn more about this designation click here.


December 17, 2021

Family Insurance/Economical Insurance Notice

If you have ever had a policy with Family Insurance, you may have recently received an email or package in the mail from their parent company, Economical Insurance. For further information, please visit the Economical Insurance website. You can also find answers to Frequently Asked Questions here.


October 22, 2021

Small Business Online Banking Notice

On Wednesday November 3rd, a banking system update will take place which will  impact the login requirements for all secondary signers on small business banking accounts. Currently signers share the same login ID (account number), and have their own unique password. After the scheduled update, each signer will have their own login ID. The major benefit of this change, is that if one signer gets locked out of online banking, it will not affect the other signers access. Our member service team is reaching out to all members affected by this change. In the meantime, if you have any questions please reach out to your local branch.

 

October 19, 2021

Member Notice: Debit card tap (flash) limit increase

As per Interac’s requirement to increase debit card tap (flash) limits to $250, First Credit Union will begin updating debit card limits in 2022.  Please contact your local branch with any questions.

 

September 8, 2021

Union Bay Collabria credit card transition

With the merger of Union Bay Credit Union and First Credit Union, and the subsequent transition of products and services, members who currently have a Union Bay Collabria* credit card will be sent a replacement First Credit Union Collabria credit card in the mail. Your new card will have the same features and terms and conditions as your existing Union Bay Collabria credit card. Your credit limit will remain the same. All outstanding balances and rewards points will be transferred to your new credit card on September 29, 2021, if applicable.

Important Information for you to know

1. You will be receiving a letter in the mail from Collabria, with details about this transition. Your new First Credit Union credit card will arrive shortly thereafter.

2. Historical e-statements for your Union Bay Credit Union credit card will not be transferred to your new First Credit Union credit card account in MyCardInfo. Should you need a record, please download them with your existing Union Bay Credit Union MyCardInfo access before you activate your new card.

3. Enroll your new First Credit Union credit card in MyCardInfo.com to manage your account online 24/7 and signup for e-Statements. If you don’t sign up for e-Statements, you will be sent paper statements to the address Collabria has on file.

Next steps to ensure a smooth transition

1. Please activate your new First Credit Union credit card as soon as you receive it. You will no longer be able to use your Union Bay credit card upon activation of your new First Credit Union credit card. existing card PIN will be transferred to your new card when activated.

2. Your Union Bay credit card account will be closed on October 29th  after which you will no longer be able to use your existing card.

3. Enroll your new First Credit Union credit card in MyCardInfo.com to manage your account online 24/7 and signup for e-Statements.

4. If you have set up any automated recurring bill payments on your Union Bay Credit Union credit card, please remember to update your payment information with your new First Credit Union credit card number as soon as you receive and activate your new card, since your credit card number is changing.

We thank you for your continued trust and support of your First Credit Union credit card program. For any further inquiries, please call Collabria Cardholder Services at 1-855-341-4643.

*Disclaimer The Collabria Card is issued by Collabria Financial Services Inc. pursuant to a license. All other trademarks are the property of their respective owner(s).

 

September 1, 2021

First Credit Union to close on National Day for Truth and Reconciliation

First Credit Union is choosing to honour this day as part of our ongoing commitment toward truth and reconciliation. More information here.

 

September 1, 2021

COVID-19 Update

As we navigate through the 4th wave of the pandemic, First Credit Union will continue to operate in a way that keeps our employees, members and communities safe, adheres to the provincial mandates that we are required to follow, and aligns with our values to be inclusive and respects people’s privacy and diversity of opinions.

Member and employee safety is our priority, and therefore First Credit Union encourages members to bank remotely when possible. For branch visits face masks are required, and plexi-glass shields remain at teller wickets and spaces where people must stand or sit in close proximity to one another. This is a challenging time for everyone. We appreciate the patience, kindness and understanding that our members have demonstrated as we work together through uncharted territory.

 

July 1, 2021

We have merged with Union Bay Credit Union

We're growing! We have merged with Union Bay Credit Union. As a member you now have access to 8 branch locations to serve you better. Union Bay Credit Union members will continue banking as usual, while the further integration of both credit unions continues into 2022. More information here.

 

June 9, 2021

First Credit Union members receive $380,000 in profit share

On Wednesday, June 9, in coordination with our 82nd anniversary, all members received a profit share rebate based on service charges, loan interest and deposit interest paid in 2020, which amounts to $380,000.

We are the longest-running credit union in BC, incorporated in 1939. With five credit union branches, over $580 million in credit union and $160 million in wealth management assets, we serve over 12,000 members in five coastal communities. More information here!

 

June 1, 2021

Our Member Scholarship Program is open for applications!

Applications are open June 1st - July 30th. Details & online application form here. We are committed to celebrating diversity and building equity. We welcome scholarship applications from all of our members, including visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+) & others who may contribute to diversity in the communities we serve. We also encourage members or their allies to reach out to us should they need assistance with the application. Apply today!

 

May 15, 2021

Union Bay Credit Union members vote strongly in favour of a merger with First Credit Union

Members of Union Bay Credit Union have approved a merger with First Credit Union. Operating as First Credit Union, the merged entity will have over $600 million in assets and serve a combined membership of more than 15,500. More information here.

 

March 17, 2021

COVID-19: Updates & Member Safety

To support our members to do their banking remotely, First Credit Union waived all e-transfer fees for members from March 19, 2020 to March 31, 2021. All fees will return to normal as of April 1, 2021.

 

March 17, 2021

COVID-19: Updates & Member Safety

To help reduce the spread of COVID-19 we are encouraging our members to do less in our physical branches and to take advantage of our mobile, online & telephone banking. We are here to help you. If you would like to talk to someone, please call your local branch or our toll free line at 1-800-393-6733. Read the latest update from our CEO here.

Remember it's important to stay diligent. Cybercriminals have been using the COVID-19 pandemic to launch phishing attacks and various other scams. Watch out for associated scams. Find out more about fraud protection here.

Member Financial Relief

To support our members to do their banking remotely, First Credit Union waived all e-transfer fees for members from March 19, 2020 to March 31, 2021. All fees will return to normal as of April 1, 2021.

Our Payment Deferral Program is designed to support members and help you focus on what matters most—your health and your family. If you think you’ll be unable to make an upcoming loan/mortgage payment, please reach out to your local branch before you miss the payment. We’ll discuss your options and come up with a plan that works for your financial situation.

For members with a Collabria credit card, Collabria has financial supports in place. Visit Collabria's website for more information.