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Important Information for Legacy Union Bay Members

 
 

New Debit Cards

Effective September 10, 2022, your Union Bay Credit Union debit card will no longer work. To ensure continued access to your accounts, you are required to pick up a First Credit Union debit card from a local branch before September 9. Please bring ID with you. Below is a list of local branches with their hours of operation. 


We encourage you to pick up your new debit card by August 31st to be entered into a draw for one of three cash prizes of $500. The winners will be contacted on September 2nd.


Union Bay 

313 McLeod Rd. 250-335-2122 

Mon to Fri: 

9:30 - 4:30

Hornby

2115 Sollans Rd. 250-335-2326

Tue & Wed: 

9:30 - 3:00

Fri: 9:30 - 4:00

Bowser (Lighthouse)

6996 W Island Hwy 250-757-8146

Tue to Fri: 

9:30 - 4:30

Sat: 9:00 - 1:00

Cumberland

2717 Dunsmuir Ave. 250-336-2272

Tue to Fri: 

9:30 - 4:30

Sat: 9:00 - 1:00

Courtenay

1599 Cliffe Ave.  250-336-0905

Mon to Fri: 

9:30 - 4:30



Service Disruption

During the banking system integration legacy Union Bay Credit Union members will experience a service disruption which means that debit cards and online banking will not be available as of 4pm on Friday, September 9. We are anticipating that services will be restored by 10 am on Saturday, September 10. Any delays will be communicated here.



Digital Banking

What you need to know about online banking

After September 9, online banking users will now use First Credit Union’s digital banking platform. The login portal for online banking can be found at firstcu.ca. Members will be prompted to select  their branch location in the drop down box. Legacy Union Bay members can choose between Bowser (lighthouse), Hornby or Union Bay, enter their account number* and access code (PAC). 

*Use the same account number and access code you used to login to your Union Bay online banking unless you received a letter from First Credi Union stating your account number has changed (in which case, use your new account number).

Digital banking after September 9 - what to expect

After September 9, here’s what you can expect with your digital banking.

What you will be able to see:

  • Accounts
  • Bill payees
  • Scheduled bill payments
  • eStatements
  • Cheque images


What will not carry over to the new system:

  • Biometric authentication
  • *Alerts
  • *CRA form history
  • *Interac e-Transfer® profile, contacts, history and Autodeposit settings

*We highly recommend you take screenshots or notes of the items you want to reset on First Credit Union’s digital banking.



Interac e-Transfer

Your Interac e-Transfer profile will not carry over to First Credit Union's digital banking platform. Here are a few things to know: 

Prior to September 9

  • Print your e-Transfer recipients (including their email/phone numbers).
  • Print your e-Transfer history 

Five days prior (after September 4) 

  • You will not be able to send e-Transfers
  • Cancel any pending e-Transfers and Requests for Money as these will not complete

Three days prior (after September 6)

  • You will not be able to receive or cancel an e-Transfers

After September 9

  • Set up your e-Transfer sender profile
  • Add your recipient contact information
  • Re-create any e-transfers and Requests for Money that were canceled
  • Set up auto deposits

*All pending e-Transfers will be canceled and funds returned to sender before the merge starts at 5:00 p.m., Friday, September 9. 



Mobile App

What you need to know about the mobile app

After September 9, your Union Bay Credit Union mobile app will no longer work. Please visit your app store to download the First Credit Union mobile app so that you can bank anywhere, anytime.

iPhone - Download from the App Store

  1. Go to the Apple App Store
  2. Search First Credit Union Mobile
  3. Tap on our logo to ensure it's us. It will say: First Credit Union Mobile First Credit Union (BC) 
  4. Tap GET
  5. The app will automatically download to your phone
  6. Once you have confirmed access to the First Credit Union app, delete the Union Bay Credit Union app

 Download iPhone App

 

Android - Download from Google Play Store

  1. Go to the Google Play Store
  2. Search First Credit Union Mobile 
  3. Tap on our logo to ensure it's us. It will say: First Credit Union Mobile First Credit Union (BC)
  4. Tap Install. You will be taken to a new screen. 
  5. Tap Accept 
  6. The app will automatically download to your phone
  7. Once you have confirmed access to the First Credit Union app, delete the Union Bay Credit Union app

 Download Android App



Account Numbers

A few account numbers will be changing to accommodate our growing membership. Members receiving a new account number will be notified of this change by mail. Should your account number change:

  • You will be required to use your new account number to log in to online banking.
  • All automatic deposits and withdrawals will remain in place.
  • Cheques you have on hand will remain valid.  

If your account number is changing, you will be notified in a letter prior to September 9th with a mailed letter.