Ways to Bank

Access and manage your financial information in whatever way is most convenient for you: online, via mobile, in person and more. We provide options so that you can control your finances in a way that suits your lifestyle.

Online Banking Expand/Collapse

Enjoy the convenience of doing your banking any time, day or night, right from the comfort of your own home. And now, with First Credit Union's enhanced online banking, you can transfer funds between First Credit Union accounts, view transaction history based on your own search parameters, and instantly add your own bill payees. These are just some of the many features that online banking has to offer:

  • Pay Bills: Paying your bills through online banking is a secure and convenient way for you to take care of your bills. The most obvious benefit is that it saves you time paying your bills as well as the money you spend on stamps, cheques and envelopes.
  • Transfer Funds: Transfer funds between your own accounts or to another member's account. Transfers can be performed immediately, at a future-date (scheduled) or on a recurring basis (such as monthly).
  • View Account Activity: You can view your account activity by a specific date or monthly.
  • Mobile Text Banking: Check your account balances and recent transactions from virtually anywhere by using simple text message codes from your mobile phone.
  • View Cheque Images: View and print the front and back of individual cheques that have been written and processed through your account at no cost.

To sign up for online banking, visit your local branch today! If you've already signed up for online banking, but would like to view a quick tour of online banking, visit our tutorial here.

Mobile App Expand/Collapse

Introducing the First Credit Union mobile app, available on iPhone and Android™ devices. With a host of convenient features, it’s a fast and secure way to handle everyday banking wherever and whenever it suits you. With the First Credit Union mobile app you can:

  • Check your account balances and account activity
  • Pay bills
  • Transfer money between accounts
  • Manage scheduled payments and transfers
  • Check the latest interest rates
  • Send or receive an Interac® e-Transfer, or add an Interac e-Transfer recipient
  • Find our your closest branch or ATM

Benefits

  • There are no new passwords to remember. All account log-in information is the same as your online banking information
  • Fast and easy to navigate
  • Compatible with iPhone and Android devices

Check balances in a flash with QuickView

Now you can browse selected account balances on the go, even before you’ve logged in. Just activate the QuickView feature in the app, and a single tap of the screen will keep you in the know.

Privacy and Security

It’s our priority to keep your information safe, which is why our mobile app uses the same level of high security as our full online banking website.

Any questions?

See our Frequently Asked Questions section below.

Mobile Banking App - FAQs Expand/Collapse

Do I have to pay anything?

The First Credit Union mobile app is free for our members to download, and you will never be charged for using the app. However, since the mobile app uses data, your carrier may charge, so standard data and messaging rates may apply.

How do I download the mobile app?

The First Credit Union mobile app can be downloaded in just three easy steps:

  • For iPhone users:
  1. Using your iPhone, search for “First Credit Union (BC)" in the App Store
  2. Select the app icon, and verify that the author of the app is First Credit Union (BC)
  3. Tap the icon marked "Free," then tap again when it changes to "Install"
  • For Android™ users:
  1. Using your Android phone, tap the search icon and search for “First Credit Union (BC)” on Google Play™
  2. Select the app icon, and verify that the author of the app is First Credit Union (BC)
  3. Tap the icon marked "Install," then tap “Accept” in the next screen

    What is QuickView?

    The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

    Does the QuickView feature automatically display my balances?

    The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings / Preferences on the mobile app.

    Will the mobile app work if I have a shared or joint account?

    Yes. Just enter your account details as you normally would.

    Will I still see my Personal Access Image when I log in?

    No. Since the authenticity of the app is already verified by Apple / Google Play, you won't have to go through this step to access your accounts and start banking.

    If my phone is lost or stolen, will my information be at risk?

    Your account can only be accessed by entering your personal access code. However, if you have activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your phone password protected. Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it on our banking website. As a rule, you should contact your mobile carrier right away to deactivate your phone.

    I'm using a different brand of smartphone. Can I still access mobile banking?

    Yes. You can continue to bank using our full-featured mobile site at: firstcu.ca/m

    How do I remove the app from my phone?

    • For iPhone users: removing the app is as easy as tapping and holding your finger down on the First Credit Union mobile app icon, then tapping the "X" in the top right corner.
    • For Android™ users: if you’ve installed an app on your phone or tablet using Google Play that you no longer want, you can uninstall it by following these steps:
    1. Visit your device's Settings menu > Apps or Application manager (this may differ depending on your device).
    2. Touch the app you’d like to uninstall.
    3. Select Uninstall.

    Mobile Web Expand/Collapse

    Enjoy the convenience of banking on the go, with MobileWeb and Mobile SMS Banking! With MobileWeb, you can access your accounts using online banking from any web-enabled smart phone or tablet, regardless of type. You'll have access to the most commonly used features in online banking, such as transferring funds, paying bills or checking your balances, to name just a few! If you're not using a web-enabled smart phone yet, or just prefer to get details sent directly to you, Mobile SMS banking is loaded with features to help you keep track of purchases, automatic deposits or withdrawals, account balances, and many other types of activity in your accounts: you receive text alerts to your phone to give you all the information you need to stay on top of your finances.

    Mobile Text banking Expand/Collapse

    Mobile text banking gives you real-time access to your accounts wherever you happen to be. Just send a quick text message to your account and you'll receive a message back. It's fast, it's easy and it's free.*

    It works on all text-enabled phones. It doesn't matter what kind of cell phone you have, as long as you can send and receive text messages.

    Check account balances and recent account activity information from anywhere you can get a signal-instantly. You'll get the account information you want, when you need it. There's no need to find a computer to check your account balance. And, have peace of mind with the ability to instantly check what activity has taken place with your account.

    Your personal information is always secure as the only information that is transmitted is your account balance or your recent account activity. Even if you lose your phone, no one will be able to make changes to your account, steal funds or personal or financial information. And, it's quick and easy to cancel mobile text banking if needed.

    Ready to sign up?

    Getting started with mobile text banking is easy. All you need is access to online banking. Don't have online banking access? Contact your branch to sign up today.

    If you're already on online banking user:

    1. Login to your online banking account and click on mobile banking
    2. Enter your mobile phone information
    3. You'll receive a text message with your passcode
    4. Confirm your passcode and select the accounts you want to access with mobile banking

    Once you've signed up, it's easy to use.

    Account Balance

    To check your account balance, simply text BAL to MONEY (66639). Within moments, you will receive a text message with your account balance information.

    All Account Balances

    To check all of your account balances, simply text BAL ALL to MONEY (66639). You'll receive a text message with the balance information for all your selected accounts.

    Transaction History

    To view your recent account activity, simply text ACT to MONEY (66639). You'll then receive a text message with your five most recent transactions on your account.

    And, to make it even easier, you can save the short code MONEY (66639) in your phone for quick and easy access. You can even save your text messages and simply resend for future use.

    *Standard text messaging rates may apply depending on your provider and plan.

    Infoline (Telephone Banking) Expand/Collapse

    Toll free 1-800-393-6733 or locally at (604) 485-6617

    Members can retrieve account balances, transfer funds, and pay bills all from the convenience of their home through Infoline, our 24 hour telephone banking service.  Stop by your branch to choose your secure password today!

    ATMs Expand/Collapse

    Members can make purchases, get cash, or make deposits 24 hours a day with a Credit Union debit card.  If you don’t have yours yet, call today - toll free at 1-800-393-6733.

    Credit Union Central of Canada has developed an ATM Directory Reference Guide for Students to pinpoint the availability of surcharge-free ATMs on or near college and university campuses across Canada. This guide lists each college and university across Canada alphabetically by province and identifies credit union ATM availability on campus and those located within a five kilometer radius.  To learn more about how to access credit union accounts, surcharge-free, while away from home, especially while away at school, click here.

    For a detailed listing of services such as, wheelchair accessibility, branch hours, etc. please visit the CU Locator function on Central 1's website, http://www.cucentral.ca/.

    Member Card Expand/Collapse

    Your credit union MEMBER CARD® debit card is convenient, practical and easy to use. Complete with chip and Intaractechnology, your debit card offers more security and protection to  help make an already safe payment system even more secure.

    Benefits of Your MEMBER CARD®

    • Your MEMBER CARD® debit card gives you access to tens of thousands of ATMs worldwide.
    • Your MEMBER CARD® debit card — together with your personal identification number (PIN) — provides access to your credit union account 24 hours a day.
    • MEMBER CARD® debit cards of members with package accounts, automatically have protection through our Buyer Protection Extended Warranty*.
    • Come in or call us to arrange for your MEMBER CARD® debit card today!

    Buyer Protection Extended Warranty

    Every time you use your MEMBER CARD® debit card to make a purchase, you are protected against things like loss, theft, damage or breakage for a full 90 days after the purchase. You will also have the security of Extended Warranty which can double the manufacturer's warranty up to one year longer. Best of all, there are no forms to fill out, no applications, and no extra cost. Chequing accounts are also offered the same protection.

    BUYER PROTECTION

    This coverage offers protection on the purchase of most retail items - and that includes gifts. For a full 90 days after the purchase, the item is protected if it is lost, stolen, or dropped and broken.

    Valid claims will be satisfied either by replacing the lost or damaged item, or by a cash payment in an amount not to exceed the amount of the total purchase price.

    EXTENDED WARRANTY

    The program doubles the warranty period of purchased item up to one entire year, as long as the manufacturer's warranty is valid in Canada for five or less years.

    TO MAKE A CLAIM CALL 1-877-408-0827

     

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